We're very sorry to hear that you haven't received your parcel yet. 

If you have an account with us then you can track the location of your delivery in My Account.

Alternatively, you can use the order number provided on your confirmation email to track your purchase directly through the couriers external website. 

Before contacting customer services please check if the driver has left a calling card at your address as they might have left your order with a neighbour if you weren't in at the time when the driver attempted to deliver. 

If however you have not received a calling card and the courier has advised that the parcel has been delivered then please contact customer services on (+44) 01442 796 283, or submit a ticket here.